Multi-level IVR

Interactive Voice Response (IVR)

Add up to 3 levels to your IVR to guide more deeply your customers.

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Improve customer's experience

Standing by and then being welcomed by the wrong person is the worst calling card for your company. With the Voxloud IVR you can eliminate the probability of a customer ending up with the wrong department. With few clicks you can design your personalized answers tree, being certain that the customer will talk with the right person!

Personalize the settings

Thanks to the Voxloud intuitive web interface, you can plan in a moment and manage autonomously the answer menu, defining the required behaviors, phone numbers, users or (inner) user groups calls must be forwarded to, audio messages, the waiting time and so on.

Create many IVR levels

If you have a company selling abroad or with many branches dislocated within the territory, the Multi-Level IVR system represents the best way to give a professional image in many languages and to forward calls to the different branches, guiding them to the right person.

Manage many calls with profit

Voxloud IVR allows your business to save also on people to hire to manage calls even in periods where the amount of incoming calls is high, contributing to sensibly reduce business costs.