Chat Module
A fully integrated module into the Voxloud control panel with which to manage in one single place chats, WhatsApp numbers, Facebook, Instagram, Telegram and thanks to AI, automatically chat and schedule appointments.
A single platform to manage calls and WhatsApp,
with all the power of AI
Find out what you can do using the chat module: no more lost messages or WhatsApp conversations scattered between different mobile phones, but only contacts managed immediately.
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Never miss another message again
Integrate your WhatsApp Business numbers into one platform and manage all your messages and conversations from there.
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AI manages conversations for you, 24 hours a day
As soon as a contact comes in, let AI speak for you, qualify them, and answer all questions, 24/7.
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Multiply your customer support capability
Let AI read all technical manuals, support procedures and sales procedures in the blink of an eye to handle multiple support requests at the same time, so your team can focus on the cases that require the most attention.
Start selling now when others stop!
Beat the competition
While your competitors hang up the phones and close the shutters, the chat module keeps chatting and qualifying your leads for you, using AI.
Reply to everyone immediately
With Robocalls (automated calls) and automated WhatsApp, you call back and talk to your new contacts in seconds, not days.
Sell more
The chat module automatically qualifies, warms up and makes appointments for you and your sales team, 24/7, without ever stopping.
Do you have a lot of leads and calls to manage, but you can't respond well and quickly to all of them?
I bet, it happened to you too…
You have a team of salespeople who send hundreds of WhatsApp messages to customers. I imagine that you don't see all the messages and many get lost... Because they are scattered on different company and non-company phones and this makes you lose many sales opportunities!
With the Chat Module...
You have a single platform with which your team can manage all your WhatsApp numbers and all your conversations.
Add the chat module to Voxloud and get a single platform for making and receiving phone calls and sending and receiving WhatsApp, designed to help you sell 24/7.
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Centralized conversations
Monitor WhatsApp, Facebook, Instagram, Telegram chats and manage all your WhatsApp Business numbers in one platform.
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Automatic qualification 24/7
AI chats, qualifies and schedules appointments automatically, 24/7 for you and your sales team.
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Immediate responses
With Robocall you call contacts immediately and automatically and you never miss any sales opportunities again!
Power up Voxloud with the chat module and take your sales to the next level!
Manage your chats or get help from AI.
- Unify all messages in one platform
- Respond to prospects on every channel (WhatsApp, chat, Facebook, Instagram)
- Converse and qualify leads automatically with AI
- Send advertising campaigns with bulk and multiple WhatsApp sending to reach your customers on their preferred channel
- Integrated with over 100 marketing software, CRM and CMS, to create an efficient marketing ecosystem.
With Robocall you qualify contacts without picking up the phone!
Robocall is a feature integrated into the Chat module that allows you to make automatic calls 24/7 with a recorded message to qualify the contact as soon as they arrive. And you can also use AI to clone your voice!
- Automatically call all your new contacts and potential customers
- Increase response rate
- Automatically filter all requests
- Prioritize all your potential customers right away
Connect with customers anytime, anywhere with WhatsApp
No matter your industry, Voxloud + chat module is by your side, 24/7
Qualify leads 7 days a week, 24 hours a day. It is often difficult to manage a flow of new leads that come in from marketing campaigns 24 hours a day and the risk of contacting potential customers too late or not contacting them at all is high. With the chat module you don't need to hire new salespeople, but Robocall will immediately qualify and filter new leads over the phone and the AI will automatically send them on then the AI on WhatsApp will automatically send the link to schedule appointments with your team.
- Respond immediately: Robocall and chatbot respond immediately and qualify leads 24/7, on any communication channel
- Set appointments 24/7: Automatically send WhatsApp to set appointments and demos, leaving AI to answer any questions
- Warm up contacts before the appointment: AI sends free content, asks preliminary questions and collects all the information necessary for the sale, automatically and 24/7
Use the most used messaging channel to talk, qualify and sell to your leads – or let AI do it for you.
Chat Facebook,
Instagram, Telegram
Chat Facebook,
Instagram, Telegram
The chat module covers all the social media where your customers are, so you never miss a message!
Customized Chatbots for
Your Goals
Customized Chatbots for
Your Goals
Customize questions, answers, send links, attach files and create different chat paths based on user responses to offer customers a unique experience
Instant answers
with robocall
Instant answers
with robocall
Get in touch with your contacts instantly, 24 hours a day, with Robocall and offer customer service on par with multinationals!
Sell and support 24/7
Sell and support 24/7
Let AI resolve basic support requests by automatically training the AI with your content in seconds.
Automatic appointments, reminders and promotional messages
Automatic appointments, reminders and promotional messages
Make appointments at any time of the day or night, send reminders at the right time and keep contacts up to the appointment thanks to AI.
Don't have time to set up?
Discover our tailor-made implementation service "Orbis"We build your AI agent tailored to your needs. A team of AI specialists at your disposal will take care of speeding up the implementation and helping you start automating your business communications right away
In a short time, we will take care of creating, configuring, training your AI assistant on WhatsApp for your company and integrating it with all your business channels.
Here's what other entrepreneurs who use Voxloud's chat module think
Marco
The difference between before and now is incredible: in our business contacts arrive every day even at night and we couldn't manage them immediately and we lost them. With the chat module we found only interested and already qualified contacts automatically via WhatsApp thanks to AI and the closing rates skyrocketed! I can't imagine us now without it!!!
Eva
We have many salespeople always on the go so it is difficult to control the conversions they have with the various contacts on all their personal cell phones. Now with the chat module we have centralized all the WhatsApp numbers and we can see all the chats of the potential customers and when the salespeople return home the chat continues to talk and qualify the contacts by itself, as if by magic!!! We have also configured different scenarios and responses in the chat module depending on the requests that the customers make to us and now we can automatically set appointments saving time. Highly recommended!
Still have questions?
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What do I need to use the chat module?
To start using the chat module, you need to have:
- A Voxloud account
- An active phone number
- An active website with a valid privacy policy
You can find all the detailed information in the Voxloud Help Center, at this link.
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What do I need to use WhatsApp in the chat module?
To use WhatsApp in the chat module, you need:
- A WhatsApp Business account
- A Meta (Facebook) accountA business use case that complies with WhatsApp and Meta commerce policies.
- A valid payment method (debit or credit card) that can make payments to Meta for conversation charges.
You can find all the detailed information in the Voxloud Help Center, at this link.
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Which social networks can I manage in the chat module?
Currently with the Voxloud chat module you can manage WhatsApp, Facebook Messenger, Instagram and Telegram chats.
You can find all the detailed information in the Voxloud Help Center, at this link.
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What is a chatbot and chatflow?
A chatbot is a software designed to simulate a conversation with a human and has the goal of providing automatic answers to users’ questions. Thanks to recent developments in AI, chatbots today offer a level of realism almost identical to that of a human operator.
In the chat module, the chatbot is one of Voxloud’s tools to automate conversations and simplify the process of generating leads.
You can create chatbots for different needs, such as a chatbot for WhatsApp, Instagram, or for your website and this will converse with your customer using chatflows.
The chatflow is a structure made up of individual modules (messages) that determine how the conversation will take place between the chatbot and your customer and where a human operator can always intervene to manage the conversation if necessary.
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What can the chat module do on its own?
Thanks to the integrated AI and its ability to learn from the content you assign to it, the chat module is able to manage all the conversations with your contacts on its own: this means that based on the contact’s requests, the chat module will be able to:
- Answer questions just like you would, using the knowledge of the materials you have previously passed to it (website, documents, FAQs)
- Ask questions (previously defined) to the contact to understand what they need and whether they are qualified for the sale
- Send support or sales materials, such as brochures or manuals, based on the contact’s requests
- Automatically schedule appointments with your sales or support team
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Who can control chats in the control panel?
You will always be the one to decide who in your team can see and reply to messages, directly in the control panel and with a simple click.
You can find all the information on how to manage the permissions of the chat module in the Voxloud Help Center, at this link.
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Can I send ad campaigns with the chat module?
Yes, the chat module offers different types of advertising campaigns: you can send a WhatsApp message to a list of contacts (for example, proposing a dedicated offer) or you can create a chatbot that proposes a personalized offer based on customer responses. And if you don’t have time to create all this, don’t worry: you can ask our AI Specialists to do it all for you with the Orbis turnkey implementation service!
Request a demo here and one of our Specialists will help you get up and running right away to send advertising campaigns with the chat module!
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I don't have time to build a chatbot myself, can you help me?
If you don’t want to waste time on configuration but want to start managing your customers 24/7 and generating new business opportunities right away, there’s Orbis: our customized implementation service.
You’ll have a team of AI Specialists at your complete disposal who will take care of building your customized AI Agent for you, integrating it with all your channels and training them, so you don’t have to worry about anything!
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How can I use Robocall for my business?
Robocall is an automatic call that you can create using a recorded message (even cloning your voice with AI) and that allows you to qualify the contact that has just arrived via a call.
The advantage of Robocall is its immediacy: as soon as the contact asks for more information, Robocall will immediately call that contact and ask questions that can be answered by simply clicking the numbers on the numeric keypad.
The benefits of Robocall are many, for example: it increases the response rates of potential customers, generates the “Wow” effect for immediate calls, filters contacts for you so that you can only schedule appointments with people who are truly interested in your product and finally assigns a priority score to help your sales or support team.
Request more information and schedule a personalized demo to start using Robocall immediately, click here.
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Which companies can benefit most from using the chat module?
If your company manages a large number of leads and has a constant flow of messages 24/7 but you are unable to respond quickly and promptly to every request (sales or support), then the Voxloud chat module is just right for you.
Regardless of your industry, the Voxloud chat module will allow you to centralize your WhatsApp Business numbers and all your social chats in one place but will also allow you to manage every message or let AI do it for you, qualifying, conversing and setting appointments automatically, 24/7.
Read our use cases here or request a personalized demo now, click here.
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What is the cost of the chat module?
The chat module offers several subscription plans that integrate perfectly with your Voxloud plan: request more information and you will be contacted by a Voxloud Specialist. During the appointment, all the plans will be explained to you with their features, costs and you will immediately see a demo of the chat module personalized to your business reality. Request a personalized demo now, click here.
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Where can I find all the technical manuals?
In the Help Center, under the heading “Voxloud Chat and Robocall” you will find all the technical manuals, instructions for creating chat bots independently and all the support needed to start using the Voxloud Chat Module right away!
View the technical manuals here.
