Integrazione con Zendesk Support
Voxloud ti permette di collegare con un click la tua telefonia aziendale con Zendesk Support, centralizzando i dati in una singola interfaccia e usando i dati di Zendesk Support per aiutarti a dare un contesto alle interazioni con i tuoi clienti.
Questa integrazione ti permette di aumentare la produttività aziendale con le seguenti funzionalità:
- Log automatico delle chiamate in Zendesk Support per ogni chiamata fatta, persa, ricevuta o lasciata in segreteria
- Identificazione automatica del cliente quando arriva una chiamata in base alla rubrica di Zendesk Support
- Accesso alla rubrica Zendesk Support dall’app per PC
Cosa vedrai in Zendesk Support
- Nei dettagli dei contatti, potrai vedere tutte le chiamate fatte, perse, ricevute o i messaggi in segreteria relative al contatto.
- Dai dettagli del contatto potrai accedere facilmente alla registrazione delle chiamate con un click
- Integrazione dei contatti presenti in Zendesk Support in Voxloud
Per attivare l’integrazione basterà collegare Zendesk Support a Voxloud attivando l’integrazione in alto a destra.
Hai bisogno di aiuto per attivare l’integrazione?
Cliccando su “Documentazione” potrai accedere alla guida passo passo che ti consentirà di attivare l’integrazione in pochi semplici click.
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