Integration with Zendesk Support
Voxloud lets you connect your business telephony to Zendesk Support with just one click, centralising the data in a single interface and using the Zendesk Support data to help provide a context to your interactions with customers.
This integration allows you to increase business productivity with the following features:
- Automatic call log in Zendesk Support for each call made, lost, received or left on voicemail
- Automatic customer identification for incoming calls based on the Zendesk Support contacts list
- Access to the Zendesk Support contacts list from the PC app
What you will see in Zendesk Support
- In the contact details, you can see all made, missed and received calls and the voicemail messages related to the contact.
- Automatic customer identification for incoming calls based on the Zendesk Support contacts list
- You can access the call recording from the contact details with just one click
- Integration of Zendesk Support contacts into Voxloud
To activate the integration, simply connect Zendesk Support to Voxloud by clicking on the activation button at the top right.
Need help activating the integration?
Click on “Documentation” to access a step-by-step guide to activating the integration in just a few simple clicks.
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