Talk, chat,

WITH VOXLOUD: CALLS, MESSAGES AND SOCIAL NATIVELY INTEGRATED IN YOUR CRM

Duetto

For companies that want to transform every interaction into a business opportunity, while maintaining full control of communications, with our turnkey gold standard.

Starting from
£99/month

What’s included

  • 100% satisfied or refunded in 30 days

    you activate it in 59 seconds and you have 30 days to try it

  • 7/7 Support (phone, email, chat, Help Center)

    we provide you with the best support technicians who will always be at your side to resolve any need

  • Included integrations

    you can connect Voxloud to your CRM, email marketing software or other tools so that all communications are automatically aligned

  • All sales conversations are centralized

    in one accessible place

  • You and your employees will have access

    to all the history of customer conversations, forever

Chat module
  • WhatsApp integration
  • Instagram integration
  • Telegram integration
  • Facebook integration
  • Robocall
  • Custom Chatbot
  • Unified inbox
  • Conversational campaigns
  • Statistics
  • Custom templates
App mobile and desktop
  • Intuitive Control Panel
  • Call forwarding
  • Call transfer
  • Voicemail
Phone system features
  • IVR (smart automatic response)
  • Ring groups
  • Multi branch
  • Call on hold
  • Portability
  • Call monitoring
  • Call whispering
  • Call queue
  • Module “Call me now”
  • Shared contacts

Are you searching for something more?

Concerto

For companies that sell abroad, with a complex commercial structure or specific needs that require unique customizations.

Starting from
Contact us for price

What's included

  • Productivity
    Productivity
    Control panel
    Control panel

    With the Control Panel you have a professional tool that makes your customers’ telephone experience unique, according to your business needs.

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    Devices management
    Devices management

    Check which devices you have connected to Voxloud and add new ones.

    Read more
    Cloud-based pbx
    Cloud-based pbx

    A cloud PBX is a service that can scale with your business, is high quality, affordable, and easy to use.

    Read more
    Voicemail
    Voicemail

    Divert calls directly to voicemail so you don’t miss important calls when you can’t answer or when your office is closed.

    Read more
    Bring Your Own Device
    Bring Your Own Device

    With Voxloud you can exploit the potential of BYOD (Bring Your Own Device), that is, the tendency for a company’s employees to use their own devices to work, anywhere.

    Read more
    Voxloud Sentiment
    Voxloud Sentiment

    Get accurate conversation sentiment analysis, a concise summary, and a full transcript of the call thanks to Voxloud’s built-in AI.

    Read more
    Chat Module
    Chat Module

    A module fully integrated into the control panel to manage in one place chats, WhatsApp numbers, Facebook, Instagram, Telegram to chat and automatically set appointments.

    Read more
  • Collaboration
    Collaboration
    Voxloud VoIP Phones
    Voxloud VoIP Phones

    Choose Voxloud certified VoIP phones to call comfortably from your desk, already included in the monthly plan!

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    App iOS
    App iOS

    Wherever you are, receive and make calls with your business landline number from your Apple devices (iPhone, iPad).

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    App Android
    App Android

    With our Android App, you will never miss a business call again.
    Wherever you are, receive and make calls with your business landline number from your Android devices (Smartphone and Tablet).

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    Multi Branch
    Multi Branch

    With Voxloud you can connect multiple locations of the same company or multiple numbers to the same cloud phone system with one click, including any (internal) user present in any location or location.

    Read more
    Smart Working
    Smart Working

    Work wherever you are, anytime, on your laptop, tablet or smartphone with our Apps and Voxloud VoIP phones.

    Read more
    App Windows
    App Windows

    Powerful, complete, simple.

    With the Voxloud desktop app you always have calls, contacts and activities under control in the Dashboard. Increase your team’s productivity with shared contacts, call monitoring and much more, all just a click away.

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    App Mac
    App Mac

    Powerful, complete, simple.

    With the Voxloud desktop app you always have calls, contacts and activities under control in the Dashboard. Increase your team’s productivity with shared contacts, call monitoring and much more, all just a click away.

    Read more
    Call monitoring and whispering
    Call monitoring and whispering

    Support your team with dual listen and private intervention features that allow you to listen to the conversation during a call and make suggestions to your colleague privately.

    Read more
    Module “Call me now”
    Module “Call me now”

    Transform your site visitors into new opportunities and make communication with your current customers even easier and more immediate with the “Call me now” module integrated into the Voxloud phone system.

    Read more
  • Centralino
    Centralino
    Queue
    Queue

    Personalize the call queuing experience for your customers with personalized messages and music on hold

    Read more
    Opening and closing hours
    Opening and closing hours

    You decide your company hours and choose when you are open, closed on holidays or for national holidays.

    Read more
    Custom messages and hold musics
    Custom messages and hold musics

    Welcome your customers’ calls with personality and originality with personalized messages and music on hold.

    Read more
    Hold music
    Hold music

    With Voxloud you can put calls on hold and then resume them whenever you want.

    Read more
    Portability
    Portability

    With Voxloud, porting your current landline number is always free. Do you have more than one? Port the free ones too!

    Read more
    Virtual FAX
    Virtual FAX

    With Voxloud’s Virtual Fax service you can receive and send unlimited faxes from your Control Panel.

    Read more
    IVR Multi-level
    IVR Multi-level

    Add up to 3 levels to your IVR to guide your customers even deeper.

    Read more
    Ring groups
    Ring groups

    Organize your company into response groups with well-defined users. Creating user groups is the best way to organize communications within your company and manage multiple calls at the same time.

    Read more
    Call forwarding
    Call forwarding

    By setting up call forwarding, you will allow your customers to contact you at any time, even if you do not have an internet connection available.

    Read more
    Internals transfer
    Internals transfer

    Whether your colleague is sitting next to you or in an airport bar, with Voxloud transferring between extensions of your phone system is easy, fast and free.

    Read more
    International numbers
    International numbers

    Voxloud provides you with international numbers for over 80 countries. Expand your business worldwide and allow your foreign customers to contact you using a local number.

    Read more
    Shared contacts
    Shared contacts

    Shared Contacts allow you to increase your company’s productivity by enabling access to a single address book for all extensions in your PBX.

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    Outgoing numbers selection
    Outgoing numbers selection

    Choose in one click which phone system number to use from the Desktop App, from the mobile App and from the Smart desk phone.

    Read more
  • Call center
    Call center
    Toll free number
    Toll free number

    The toll-free number is a fantastic ally for managing your advertising promotion campaigns at a national level

    Read more
    International calls
    International calls

    Voxloud allows you to reduce the costs of your business calls across borders.

    Read more
  • Analitiche
    Analitiche
    Call recordings
    Call recordings

    Access call recordings at any time to understand the bigger picture of your team’s performance.

    Read more
    Call history
    Call history

    Consult in a few minutes all the events that are generated in your company: calls, faxes, received answering machines and recordings.

    Read more

Chat Module

A module completely integrated into the Voxloud control panel to manage in one place chats, WhatsApp numbers, Facebook, Instagram, Telegram and with the AI talk and schedule appointments automatically.

chat module hero
chat module hero
Never lost a message anymore

Integrate your WhatsApp Business numbers into a single platform and manage all messages and conversations from there.

Never lost a message anymore
The AI manages 24/7 the conversations for you

As soon as a contact arrives, let the AI ​​speak for you, qualify them and answer all questions, 24 hours a day.

The AI manages 24/7 the conversations for you
Multiply your support team capability

Let AI read all technical manuals, support procedures and business procedures in a blink of an eye to handle multiple support requests at the same time, so your team can focus on the cases that require the most attention.

Multiply your support team capability

Start selling now when everyone else stops, request a demo now!

Voxloud integrates with your CRM

  • Keap-logo
    Keap
    CRM
  • Pipeline-logo
    Pipeline
    CRM
  • teamworkCRM-logo
    Teamwork
    CRM
  • creatio-logo
    Creatio
    CRM
  • Intercom-logo
    Intercom
    CRM
  • helpscout-logo
    Help Scout
    CRM
  • Nutshell-logo
    Nutshell
    CRM
  • Activecampaign-logo
    Active Campaign

Discover more than 40 integrations

  • SugarCRM-logo
  • Teamleader-logo
  • 1CRM-logo
  • Fluida-logo-2
  • zendesk-logo
  • Zapier-logo
  • Slack-logo
  • Odoo-logo
  • a1e540462428a704f878771a1de759c1638bf89a
  • fatture-in-cloud-logo
  • Office365-logo
  • makeCRM-logo
  • dynamics365-logo
Discover all the integrations

Do you want us to do everything?

Voxloud Accelerator

The complete solution with strategy and configuration: we deliver Voxloud ready and optimized for your business objectives.

With our Voxloud Accelerator service you will interact with two specialized internal teams:

  • one specialized in strategic analysis and communication flow mapping
  • one specialized in complete phone system and Chat Module configuration according to the strategy defined together.

 

After an initial phase of strategic analysis and flow mapping where we analyze your current communication processes together and define the best solution for your company, we will deliver a system with Native Multichannel Integration™ already configured.

And we will implement it directly for you following the agreed strategy instead of you.

So you will have phone calls, WhatsApp messages, Facebook, Instagram, Telegram all perfectly aligned according to the mapped flows and your business objectives, so that customers wherever they choose to talk to you will find a company that is ready, prepared and consistent in the information it provides.

You don’t need to think about anything: we handle every strategic and technical aspect, even the most complex ones.

We don’t just configure the phone system and Chat Module, but we first create the strategy by mapping your communication flows and then prepare them for you in every detail, transforming them into a tool perfectly adapted to achieve your business objectives.

FAQ

Native Multichannel Integration™ is our proprietary technology that unifies the phone system, WhatsApp, Facebook, Instagram, Telegram, SMS, and automations into a single platform. Unlike competitors, it’s not a patchwork of different tools, but a system born integrated, eliminating the fragmentation of business communications.

The demo is a personalized analysis of your communication setup.

What you get:

  • Mapping of your current communication flows
  • Identification of inefficiencies that cause customer loss
  • Practical simulation of how Voxloud would solve your specific issues

Evaluation of whether your company is ready for this transformation

Even if you don’t proceed, the strategic consultation is yours to keep. It’s the only way to understand if Voxloud is the right solution for you.

The demo is structured in three phases:

  1. Communication flow analysis – Full mapping of your current situation
  2. Inefficiency identification – Clear spotting of what’s slowing down your growth
  3. Compatibility evaluation – Verifying if your company is ready to implement Native Multichannel Integration™

The demo is entirely online and its length depends on how customized your company’s needs are. Since it is tailored to each business, it depends on specific factors of your organization.

No preparation is needed: our expert Specialist will immediately understand your company’s needs during the consultation.

Yes, schedule a call with one of our specialists by calling +44 20 37691920 or click here to request a callback.

Duetto is the complete solution for companies that want to unify all communications in a single platform. It includes the cloud phone system, integrated chat module (WhatsApp, Facebook, Instagram, Telegram), AI automations, and turnkey setup. It’s our “gold standard” for SMEs that handle both calls and messaging and want to eliminate communication fragmentation.

Concerto is designed for companies with more complex needs: those selling abroad, with a structured sales team, or requiring specific customizations. It includes everything in Duetto plus tailored configurations, advanced integrations, and dedicated support for complex implementations.

Summary:

  • Duetto: Standard complete solution for most SMEs
  • Concerto: Customized solution for companies with specific needs or international markets


Both include a “100% Satisfaction or Money Back within 30 days” guarantee and VIP support 7/7.

You’ll be live in just 59 seconds. You’ll also get personalized guided onboarding. Our team will walk you through step by step to ensure smooth implementation without disrupting your daily operations.

We offer a “100% Satisfaction or Money Back within 30 days” guarantee with one big difference: the system activates in 59 seconds, so you really get a full 30 days to test it.

Unlike other providers who take weeks to activate (cutting your real test time), with Voxloud you start immediately with real customers.

30 actual trial days = 30 days to see real results in your business.

If you’re not completely satisfied, we refund you in full—no questions asked.

We’ll tell you upfront. Not every company is ready for this transformation, and that’s okay. We prefer to walk away from a sale rather than install a system where the value can’t be fully realized. No pressure, no obligations.

Absolutely. Voxloud was built for hybrid and remote work.

How it works:

  • Apps for every device: PC, Mac, smartphone, tablet – manage everything from anywhere
  • Same business number: Receive and make calls with your office number from any location
  • Unified dashboard: Full access to calls, chats, and automations remotely

Distributed team: Your team can work from home, the office, or on the go without losing sync

Result: Customers won’t know if you’re responding from the office or your living room. Professionalism and efficiency stay the same, no matter where you are. Perfect for remote or multi-location teams.

No problem. We can port your landline to Voxloud for FREE! When you activate the service, you’ll get a temporary number, and we’ll take care of porting your number(s).

We accept all credit cards and SEPA direct debit (RID).

Of course. Plans are billed monthly (not every 4 weeks), so you can change it at any time.

Absolutely. Voxloud is designed to grow with your company.

Start with what you need today and add features as your business grows—no need to switch platforms.

Talk with one of our Specialists to find out about current offers. Call us directly at +44 20 37691920.

Yes. To make and receive calls on the PC/Mac/smartphone apps or on VoIP desk phones, you need a data connection: 3G/LTE/4G and/or ADSL/Fiber. You can also receive calls without data: simply enable call forwarding to your mobile number in your Voxloud phone system settings.

In eligible plans, each extension can connect all its devices, mobile or desktop, to the Voxloud cloud phone system and make or receive calls from anywhere. Our apps for iPhone, Android, PC, and Mac are available via the control panel or by clicking here.

The chat module is part of Native Multichannel Integration™ that unifies all your messaging channels (WhatsApp Business, Facebook Messenger, Instagram, Telegram) into one shared team dashboard.

How it works:

  • Unified dashboard: All messages land in one place, accessible by the authorized team
  • Business WhatsApp: WhatsApp numbers are tied to the company, not to employees’ personal phones
  • 24/7 AI automations: Instant replies to FAQs, lead prequalification, and smart routing even after hours

Full history: Every conversation is logged and viewable, regardless of the channel used

Result: No more switching between apps, losing messages, or relying on employee devices. Customers get fast, consistent replies on any channel, and you stay in full control.

It’s included in Duetto and Concerto and is the main difference compared to traditional phone systems that only handle calls.

If your company handles a high volume of leads and gets constant messages 24/7 but can’t respond promptly to each inquiry (sales or support), then the Voxloud chat module is exactly what you need. It lets you centralize all your WhatsApp Business numbers and social chats in one place—and even lets AI manage them for you, qualifying leads, chatting, and booking meetings automatically, 24/7.

Read our use cases here or request a personalized demo now, click here.

The chat module offers various subscription plans that perfectly integrate with your Voxloud plan. Request a demo and a Voxloud Specialist will contact you to explain all features, pricing, and give you hands-on access to the chat module. Request a personalized demo now, click here.

The chat module integrates perfectly into your Voxloud cloud phone system and is accessible directly from the Control Panel. As an add-on, it must be purchased separately. Contact your Voxloud Specialist here to learn the costs and add the chat module to your Voxloud plan.

If you don’t want to waste time setting it up but want to start serving customers from any platform and generate new sales opportunities 24/7, there’s Voxloud Priority Plus: our custom implementation service.

You’ll have a full team of AI Specialists at your service who will build your custom AI Agent, integrate it with all your channels, and train it—so you don’t have to worry about a thing!

Voxloud Accelerator is our “turnkey” service that delivers everything already strategically planned and configured.

What we do for you:

  • Strategic analysis and communication flow mapping of your company
  • Advanced phone system configuration according to the agreed strategy
  • Complete Chat Module configuration with optimized WhatsApp flows
  • Integration with your existing systems (CRM, email marketing, etc.)
  • Complete configuration delivery ready to use
  • Team training to make the best use of the platform
  • Two specialized teams: one for strategic analysis, one for technical configuration

The result: you don’t need to think about anything. We create the strategy by analyzing your processes, map the flows and deliver the perfect system for your objectives. In a short time you have everything operational without having to define strategies or deal with technical aspects.

Ideal for those who want the benefits of Native Multichannel Integration™ with strategy included and without having to think about configuration.

Contact our team of specialists. In addition to 40+ integrations already available (CRM, email marketing, ERPs), we continuously develop new connections.

Even if you don’t immediately see your integration, there’s always a solution. Call us at +44 20 37691920 to evaluate your specific case.

We support everyday companies like yours

Voxloud_Team e1671555936701

Our mantra is “Customer First“. This is the Voxloud’s approach, but it is above all the compass that guides our Support Team in everything it does. Their mission is to make your experience with Voxloud’s cloud phone system as simple and smooth as possible.

We will never leave you alone: in the initial phase we will help you to configure your cloud phone system for your specific needs. Once you have started using Voxloud, we will always be by your side, giving you the best advice for the correct management and maintenance of your cloud phone system.

Remember that if you need anything you can find us in chat, on social networks, by email and of course by phone!

Contact us

+1,600 small and medium-sized Italian companies use Voxloud every day

Read their success stories

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