How Aster Software increased the ability to receive calls by +50% daily using Voxloud, improving work fluency and deleting annoying calls on mobile phones
Aster Software has been developing complete management software for SMEs for over 30 years. During this time, growth in customers has also brought a great increase in incoming calls, which, unfortunately, could not always be answered.
For this reason, the company’s CTO had been looking for years (without success) for a service that could properly organise the company telephone system, until he found Voxloud.
More incoming calls managed daily
Aster Software employees using Voxloud to make and receive calls
Customers finding the line busy
The path bringing Aster Software to Voxloud began in 2015, when its CTO, Piero Lucchese, realised that the company telephone system was not being managed very smoothly.
The company, in fact, was using a simple landline.
This made it impossible to receive more than one call at a time from their customers, who were quite numerous.
Aster Software has been in the market for about 30 years and has built up a very large customer base, especially in Sicily. It is normal in growing companies that as the customers increase, so do requests for support or simple questions on the correct use of certain software.
That is exactly what happened in this case. As the company was unable to answer more than one call at a time, an endless loop was created.
Moreover, callers finding the line busy would then often call the owner or employee’s mobile number, even at inopportune times. This created a genuine work flow disruption for the entire company.
The company CTO tried (in vain) to assess various solutions offered by traditional telephone companies in an attempt to resolve the problem.
However, no solution seemed able to convince him.
They were either too expensive or obsolete.
Aster Software has been in the market for over 30 years, mainly catering to small and medium-sized businesses in Italy.
The company develops management software for retail sales and sales representatives, and apps for mobile devices.
To date, Aster Software’s management software is used by several hundred businesses.
- Phone setup with a traditional landline.
- Impossibility to receive more than one call at a time.
- Large number of calls received on employees’ personal numbers.
The transition to Voxloud
While browsing the Internet, Piero came across a Voxloud advertisement.
Intrigued by it, he decided to contact a Voxloud expert and start a trial period. He immediately noticed the simplicity of the system. In a very short time, he was able to set up the Voxloud cloud phone system to meet his company’s needs and finally manage the problem of simultaneous calls.
Thanks to Voxloud, Aster Software has managed to educate its customers, only permitting the reception of support calls during working hours, by setting opening and closing hours on the control panel.
The habit of mobile phones calls from customers stuck with a busy line has been totally eliminated.
Customers no longer find the line busy and the flow of calls is properly routed to the right department (administration, support or sales). When the phone lines are extremely busy, the Voxloud VoiceMail service allows the caller to leave a message that is instantly delivered to the Aster Software mailbox in text and .mp3 formats.
With Voxloud, the Aster Software staff can receive calls wherever they are, even off-site, with Voxloud’s multi-branch capability.
- Aster Software has increased its capacity to handle incoming calls by 50%.
- The company has enhanced its perception of professionalism among customers with a professional welcome message.
- Thanks to VoiceMail, customers who find the line busy for any reason are not abandoned: they can leave a message and have their support request processed in a short time.
- Aster Software has “educated” its customers by only allowing the reception of support calls on its business landline.