Response Groups

Response Groups

Organize your business in response groups with well-defined users. Creating groups of users is the best way to organize communications inside your company and to manage more calls at the same time.

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Manage multiple calls together

Standard groups

Standard groups are those where incoming calls are answered by the first free user in the group.

Cascading groups

Cascading groups are those where incoming calls are answered according to a specific classification of users in the group.