Integration with Help Scout
Voxloud lets you connect your business telephony to Help Scout with just one click, centralising the data in a single interface and using the Help Scout data to help provide a context to your interactions with customers.
This integration allows you to increase business productivity with the following features:
- Automatic call log in Help Scout for each call made, lost, received or left on voicemail
- Automatic customer identification for incoming calls based on the Help Scout contacts list
- Access to the Help Scout contacts list from the PC app
What you will see in Help Scout
- In the conversation details, you can see all made, missed and received calls and the voicemail messages related to the contact.
- You can access the call recording from the conversation details with just one click
- Integration of Help Scout contacts into Voxloud
To enable the integration, you just need to connect Help Scout to Voxloud through Zapier or Make: click on “Documentation” to read the step by step guide and start now to use this integration!
Need help activating the integration?
Click on “Documentation” to access a step-by-step guide to activating the integration in just a few simple clicks.
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