Help Scout integration
Voxloud allows you to connect your business telephony with a click with Help Scout, centralizing the data in a single interface and using the Help Scout data to help you give context to the interactions with your customers.
This integration allows you to increase business productivity with the following features:
- Automatic call log in Help Scout for each call made, lost, received or left on voicemail
- Automatic customer identification when a call arrives based on the Help Scout contacts list
- Access to the Help Scout contacts list from the PC app
What you will see in Help Scout
- In conversation details, you will be able to see all the calls made, missed, received or the voicemail messages related to the contact.
- From the conversation details you can easily access the call recording with a click
- Integration of contacts related to contact in Voxloud
To activate the integration, simply connect Help Scout to Voxloud by activating the integration with one button.
Do you need help to activate the integration?
By clicking on “Documentation” you can access the step by step guide that will allow you to activate the integration in a few simple clicks.
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