Freshdesk integration

Voxloud allows you to connect your business telephony with a click with Freshdesk, centralizing the data in a single interface and using the Freshdesk data to help you give context to the interactions with your customers.

This integration allows you to increase business productivity with the following features:

  • Automatic call log in Freshdesk for each call made, lost, received or left on voicemail
  • Automatic customer identification when a call arrives based on the Freshdesk contacts list
  • Access to the Freshdesk contacts list from the PC app

To activate the integration, simply connect Freshdesk to Voxloud by activating the integration with one button.

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