Voxloud allows you to connect your business telephony with a click with Freshdesk, centralizing the data in a single interface and using the Freshdesk data to help you give context to the interactions with your customers.
This integration allows you to increase business productivity with the following features:
- Automatic call log in Freshdesk for each call made, lost, received or left on voicemail
- Automatic customer identification when a call arrives based on the Freshdesk contacts list
- Access to the Freshdesk contacts list from the PC app
To activate the integration, simply connect Freshdesk to Voxloud by activating the integration with one button.