Integration with Help Scout
Voxloud lets you connect your business telephony to Help Scout with just one click, centralising the data in a single interface and using the Help Scout data to help provide a context to your interactions with customers.
This integration allows you to increase business productivity with the following features:
- Automatic call log in Help Scout for each call made, lost, received or left on voicemail
- Automatic customer identification for incoming calls based on the Help Scout contacts list
- Access to the Help Scout contacts list from the PC app
What you will see in Help Scout
- In the conversation details, you can see all made, missed and received calls and the voicemail messages related to the contact.
- You can access the call recording from the conversation details with just one click
- Integration of Help Scout contacts into Voxloud
To activate the integration, simply connect Help Scout to Voxloud by clicking on the activation button at the top right.
Need help activating the integration?
Click on “Documentation” to access a step-by-step guide to activating the integration in just a few simple clicks.