VOXLOUD: THE FIRST CLOUD-BASED PHONE SYSTEM THAT INTEGRATES ALL YOUR COMPANY’S COMMUNICATION CHANNELS
Our new Multichannel Native Integration™ technology helps your team understand customers better, serve them faster and more professionally – boosting your sales.
What is the Multichannel Native Integration™?
Multichannel Native Integration™
is a revolutionary approach that helps your company build stronger customer relationships and stand out from the competition through the one thing that truly matters: outstanding professionalism in customer care.
How?
Multichannel Native Integration™ allows different departments in your company to talk to customers on the phone, via WhatsApp, Facebook, Instagram, and SMS – all from a single shared dashboard that shows the full conversation history.
Why is this important?
Because when everything else is equal, customers will always choose the company that makes them feel special — the one that remembers every detail of their unique situation.
Many Italian companies rely on the professionalism of individual sales reps and a CRM system. But in real life, customers don’t only speak with salespeople.
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A customer messages your company’s Instagram page and chats with the Social Media Manager. Later, they open a support ticket and talk to Customer Service. The next day, they call the office and speak with the Office Manager, and finally, they have a scheduled call with a specialist consultant.
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The Social Media Manager and Office Manager usually don’t log this information into the CRM, and the customer’s story isn’t properly or quickly shared with the consultant.
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So during the consultation, the customer is forced to repeat their whole story — making them feel like your company doesn’t really care, because internal communication is lacking.
Multichannel Native Integration™ is a revolution in customer management
After years of development and testing with hundreds of Italian SMEs, we finally reached a breakthrough: a single dashboard that centralizes all customer conversations.
The goal?
Eliminate communication through employees’ personal devices – a serious risk when someone leaves the company and takes valuable customer information with them.
Centralize the entire conversation history and make it accessible across the company, so every team can show the customer that “we remember you” and serve them faster, with more professionalism.
Automate repetitive replies to save your team time across all platforms – from phone calls to social media – so your customers can reach you on their preferred channel without compromising on quality.
Here’s how it works
Fragmented Communications
The Hard Way
Phone calls via the company phone system are separate
from social media conversations
Checking WhatsApp on employees’ personal devices
Monitoring each channel through different apps,
with no unified view
Trying to remember scattered conversations
Wasting time piecing together customer history
and sharing info manually among team members
Fragmented communication and unhappy customers
Native Integration Multichannel™
The Easy Way
Centralize all communications
Create smart automations
Integrate with other systems (CRM or other tools)
Unified communication, happier and more loyal customers
We achieve this through our proprietary technology that centralizes all communication channels.
Your customers will love your company when they realize that everyone — from reception and tech support to management — is fully up to date on their history and specific needs.
You and your team will have permanent access to the full conversation history with each customer, eliminating the frustration customers feel when they have to repeat themselves every time someone new calls them.
It takes just 59 seconds to activate, and all departmental conversations are centralized in one accessible hub, allowing your team to respond faster and more accurately — increasing sales and improving the customer experience.
The result? No more missed messages, response times cut by 73%, and your SME finally looking as professional as it deserves in your customers’ eyes.
Here’s What It Means for You and Your Business...
Every business is built on one thing - and one thing only: increasing sales.
And increasing sales depends primarily on managing customer communication effectively and responding to inquiries quickly.
But managing communication is also one of the biggest challenges a business faces when trying to scale — especially without hiring more staff.
That’s why we developed Multichannel Native Integration™:
To help you centralize all communication and automate responses – while getting more efficiency out of your existing team.
The result?
More closed deals and happier customers.
Here are a few success stories from companies and what they have achieved...
with the help of the Multichannel Native Integration™
42%
42% reduction in response time
enabling them to handle more customers with the same team
16
Automated lead qualification 16 hours/day after-hours
automations qualify leads from 6:00 PM to 9:00 AM, like having a sales rep working nights and weekends for free
100%
100% of messages tracked
completely eliminating lost leads and forgotten opportunities
7
7 hours/week saved per employee
by automating repetitive questions, saving ~€24,000/year compared to hiring one extra operator
How far you scale is entirely up to you.
The only system you’ll ever need to unify all your business communications
Unified Dashboard
View every call and message from a single interface
Smart Automations
Automatic replies and call routing
Lead Prequalification
Filter contacts before they reach sales
Instant Replies
Pre-configured templates for WhatsApp and calls
Complete History
Track every customer interaction forever
CRM Integration
Connect all your existing systems
Full Accessibility
Manage everything from PC, tablet, or smartphone
Real-Time Reports
Monitor performance and conversions
Custom Workflows
Create automations without coding
Unlimited Scalability
Grow without hiring new staff
BOOK YOUR FREE MNI CONSULTATION NOW
Available for companies with at least 3 sales reps
Do you need help?
[email protected]This consultation is designed for companies with at least 3-5 sales reps who currently manage fragmented communications across multiple channels (phone system, personal WhatsApp accounts, Facebook, Instagram) and want to centralize everything into one professional platform.
The consultation is structured in three phases:
- Communication flow analysis — complete mapping of your current situation
- Inefficiency identification — pinpointing the exact problems slowing your growth
- Compatibility evaluation — checking if your company is ready to implement Multichannel Native Integration™
The consultation is fully online, and its duration depends on the level of customization your company requires. Since it’s tailor-made for each business, it depends on many specific factors of your organization.
You don’t need to prepare anything: our expert specialist will immediately understand your company’s needs during the consultation.
The system activates in 59 seconds and includes a personalized guided onboarding. Our team will support you step-by-step to ensure a smooth implementation without disrupting your daily activities.
Multichannel Native Integration™ is our proprietary technology that unifies phone system, WhatsApp, Facebook, Instagram, Telegram, SMS, and automations into a single platform. Unlike competitors, it’s not a patchwork of separate tools, but a natively integrated system that eliminates fragmented business communications.
Other solutions offer separate tools “glued” together via Zapier or external APIs that can break. We provide an integrated system where:
- Unified dashboard vs switching between 5 different apps
- Centralized business WhatsApp vs employees’ personal devices
- Native integration vs a patchwork of software that doesn’t talk to each other
- Ready-made automations vs building everything from scratch
Yes, the implementation is progressive and non-intrusive. You can adopt the system gradually: first the phone system, then chat integration, and finally automations. This reduces resistance to change and allows your company to absorb each phase before moving to the next.
We’ll tell you honestly and openly. Not every company is ready for this transformation — and that’s okay. We’d rather pass on a sale than install a system in a company that isn’t ready to get the most benefit from it. No pressure, no strings attached.
Absolutely not. The system is designed to be used by anyone, without any specific technical skills. Everything is managed by our team of specialists, and the interface is as intuitive as ordering a coffee at a café.
